Party Playhouce Inc believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made prior 10 business days of placing an order.
• There is no cancellation of orders placed prior 48 hours of placing an order.
• No cancellations are entertained for those products that the marketing team has obtained on special occasions like Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• Party Playhouse Inc does not accept cancellation requests after the order was delivered.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
When you buy our services with deposit, your purchase is covered by our “10 business days prior event” money-back guarantee system. We develop puppet shows that have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee.
To request a refund, simply contact us with your purchase details 10 business days prior to the event date.
Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full on date of the event.